Guest Services

Galleria Dallas Concierge+

Galleria Dallas is excited to introduce a new level of service with CONCIERGE+. While still providing all of the amenities below, we are proud to be offering an extended level of services including curbside pick up, hands-free shopping, bag and luggage storage and gift wrapping.

Located on Level 1, Center Court, CONCIERGE+ at The Guest Reception Center is open during shopping center hours and can be contacted at 972.702.7164.

HANDS-FREE SHOPPING
Need help with your shopping bags? The CONCIERGE+ team will gladly lend a helping hand and meet you to transport and store your items so you can keep on shopping. Text 972.458.3240 or call 972.702.7164 to arrange services.

CURBSIDE PICK UP
With curbside pick up, shopping is made simple. Make your purchases from Galleria Dallas retailers online, over the phone, or in store and our CONCIERGE+ associates will deliver them curbside. Text 972.458.3240 or call 972.702.7164 to arrange services.

BAG AND LUGGAGE CHECK
No need to lug your luggage all over the mall. Easily check your suitcases or any other items you don’t wish to carry at our Guest Reception Center for the duration of your visit.

GIFT WRAPPING
We offer exclusive gift wrapping packages and experience through Papyrus. Drop off your gift, pick your package size, and leave the rest to us.

THE GALLERIA DALLAS VISA GIFT CARD® – The perfect gift for any occasion*
Galleria Dallas Gift Cards are available in denominations of $25 or greater at our Guest Reception Center on Level 1 near Center Court. The Guest Reception Center accepts cash and credit cards as payment for the gift cards. *Valid at all Galleria Dallas retailers that accept VISA®.

GALLERIA GOLD & GALLERIA DALLAS GIFT CERTIFICATES REDEMPTION
Although we no longer sell Galleria Gold or Galleria Dallas Gift Certificates, you may exchange these items for a Galleria Dallas VISA Gift Card at the Guest Reception Center, Level 1 near Center Court.

STAMPS, COPIES & FAXES
The Guest Reception Center can assist you with copies and faxes for $1-2 per page, and sells both domestic and international postage stamps.

STROLLERS & WHEELCHAIRS
Complimentary strollers and wheelchairs are available at two locations at Galleria Dallas: our Security Office on Level 2, near Gap, or at our Guest Reception Center, Level 1, Center Court. Nearest parking access to the Security Office is the Blue Garage, Level 3. Contact them at 972.458.2700.

LOST & FOUND
Lost & Found items can be retrieved at the Galleria Dallas Security Office located on Level 2, near Gap and can be reached at 972-458-2700.

SECURITY
Galleria Dallas Security is available to walk you to your car 24 hours a day, 7 days a week. Shopping center pay telephones are connected at no charge to Galleria Security by dialing *-8-1.Emergency phones are located throughout the parking garages and are linked directly to Security.

LOST VEHICLES AND VEHICLE ASSISTANCE
Galleria Dallas Security is available to assist in finding lost vehicles and personnel are available to change flat tires and jump-start your vehicle.  Locksmith services are available through outside vendors, and Security will assist with contacting the vendor.

Wi-Fi
Free, unlimited Wi-Fi is available throughout the shopping center for your convenience through the network name .FREE_DALLAS_GALLERIA.

INTERNATIONAL SHOPPERS RECEIVE TAX BACK  
Galleria Dallas welcomes our international shoppers!  Before leaving Texas and the USA, save by receiving a refund of the Texas Sales Tax paid on purchases in Texas! Visit the TaxFree Shopping Booth at Galleria Dallas, located on Level 3, near Old Navy.  Click Here for additional details.


FAQ
Where can I smoke?
Smoking is prohibited inside the shopping center, and in the area between The Grill on the Alley and Townhouse Kitchen + Bar, known as “The Alley”.  Smoking is permitted 25-feet from any shopping center entrance.

What hours is the shopping center open to walkers?
The doors to the shopping center are open from 7 am – 9 pm Monday – Saturday and 9 am to 6 pm on  Sunday.  Galleria Dallas welcomes walkers during this time.

How do I get to my car after shopping center hours if I entered through a store and the doors are now locked?
Galleria Dallas Security can assist with access to your car by calling 972-458-2700.

Can I park my car at Galleria Dallas overnight?
Overnight parking is available in designated areas for guests of the Westin Galleria Dallas.