Employee Information

This page serves as a means to communicate basic information to employees at Galleria Dallas.

Please share this website with all store employees.

 

SUNDAY, JUNE 7 11:00AM

Yesterday, Saturday, June 6, the City of Dallas announced it was lifting its curfew.  This means our shopping center can resume operating from 11a – 7p Monday through Saturday, and 12 noon – 6p on Sunday.  We will begin observing these hours on Monday, June 7.  Please adjust your schedule accordingly.

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WEDNESDAY, JUNE 3 3:50PM

Galleria Dallas will remain closed Thursday, June 4. For information on reopening, please continue to check eMail and the Galleria employee portal. We will update you all as soon as possible on Friday’s plans.

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TUESDAY, JUNE 2 5:00PM

After a lot of conversation and discussion, we have decided to remain closed tomorrow, Wednesday, June 3. Thank you for your understanding as we strive to keep you, employees and our guests safe.

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MONDAY, JUNE 1 5:50PM

Galleria Dallas will be closed Tuesday, June 2 out of an abundance of caution. We will continue to evaluate the situation daily and share updates with you.

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SUNDAY, MAY 31 6:45PM

After recent discussion with law enforcement officials, Galleria Dallas will remain closed Monday, June 1. We will continue to inform everyone of new updates.

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SATURDAY, MAY 30 7:00PM

Dear Galleria Dallas Retailers,

To ensure the safety of our guests, retailers and employees, Galleria Dallas will remain temporarily closed Sunday, May 31. We will continue to monitor the situation, please check email and employee portal for updates.

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SATURDAY, MAY 30 12:30PM

Dear Galleria Dallas Retailers,

In order to preserve public safety, Galleria Dallas has decided to now close immediately. All guests and employees are asked to vacate the building as quickly as possible. For updates on reopening, please check eMail and the Galleria employee portal for more information.

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SATURDAY, MAY 30 10:55AM

Dear Galleria Dallas Retailers,

After discussions with law enforcement officials this morning and in order to preserve public safety, Galleria Dallas will close early today, Saturday, May 30, at 2 p.m. All guests and employees are asked to vacate the building as quickly as possible at 2 p.m.  We are planning to reopen as scheduled tomorrow, but please check eMail and the Galleria employee portal for more information.

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TUESDAY, APRIL 28 7:50PM

As you’ve undoubtedly heard by now, Texas Governor Greg Abbott announced he will allow Texas’ stay-at-home order to expire on Thursday, April 30.  This announcement allows for the reopening of many Texas businesses in phases.  The first phase allows retail, including shopping centers, to begin opening on Friday, May 1, as long as established protocols are followed.

After thoughtful consideration and consultation with health experts and some of our retailer partners, we have decided to schedule the reopening of Galleria Dallas for Monday, May 4.  We hold the health and safety of our retail employees and all guests as our top priority.  There are some additional steps we would like to take before officially reopening our building to the public.  One of these steps is the engagement of an industrial hygienist who will conduct a post disinfection assessment of our building.  We also want to make sure we have enough retailers able to reopen with us, and conversations with many of you indicate a Friday opening is too soon for you to resume operations.

When we reopen on Monday, we will comply with Governor Abbott’s orders and CDC guidelines, along with introducing some new guidelines of our own.  Please note the following regarding next week’s opening:

  • All visitors to our building must wear face masks, including all employees.
  • All stores must comply with the Governor’s Orders to operate at 25% capacity.  It is up to each store to monitor capacity within the store.
  • Shopping center operating hours will be 11a-7p Monday – Saturday, and 12 noon – 6p on Sunday.  Stores with their own exterior entrances can extend their hours as long as their common area doors are closed.
  • Food Place seating will be temporarily removed.
  • The Children’s Play Place will be temporarily closed.
  • To limit contact, Galleria Dallas Concierge+ services such as curbside delivery and package check will not be offered.
  • Enhanced cleaning practices will be employed.
  • Common area seating will be removed or spaced for social distancing.
  • Signs will be located throughout the building reminding guests of social distancing.
  • Stores participating in retail-to-go may continue to offer this service through the Westin drive.

Additionally, it is up to each store to enforce their own safety precautions for employees.  At minimum, we recommend the following:

  • All employees should be trained in CDC COVID-19 safety guidelines.
  • All employees should not report to work if they are experiencing symptoms of COVID-19 or have experienced symptoms within 72 hours prior to start of their shift. Any symptoms should be communicated to their respective supervisor.
  • Upon reporting to work, employee body temperature should be measured and assessed. Employees with body temperatures greater than 100.4°F or who have flu-like symptoms (e.g., cough, body aches) should not perform on-site work duties and should be directed to return to their homes.
  • Employees should be allowed and encouraged to take frequent breaks for handwashing.
  • Hand sanitizer product, compliant with CDC guidelines, should be made available in store.
  • Occupancy within the store should be limited to the degree necessary to facilitate social distancing and in compliance with the state’s 25% capacity restrictions.
  • Social distancing of 6 feet between and among customers and employees should be observed, whenever possible.
  • Use of touchless or contactless transaction technology should be encouraged
  • In the event one of your employees tests positive for COVID-19, you should notify the CDC, the shopping center management office and local public health officials and take the necessary steps recommended by the CDC, which include thoroughly sanitizing and disinfecting your store.
  • For additional resources, please visit:  www.cdc.gov

Many of you have work to do inside your store to prepare for Monday’s opening.  You will be able to enter the building from 9a-5p daily, and 12 noon – 6p on Sunday.  You should enter through the Westin Hotel where you will sign in with security.  Please remember to wear a mask, even during this pre-opening work.  Beginning Monday, May 4, our parking garages will reopen and you should resume parking in employee parking and entering the building as you did prior to March 20.

We will be updating our website and social media with new operating information and want to make sure we include accurate information about your store.  If you will open later than Monday, May 4, please let us know so we can keep the website updated and our customers informed.

I recognize this is a lot to absorb.  For your reference, click here for Governor Abbott’s Executive Order and Open Texas Guidelines. Please know we’re here to help in any way we can.  You can contact me with any questions at afreed@trademarkproperty.com.

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TUESDAY, APRIL 21 11:30AM

We’re resending the information below in the event you missed it the first time it was distributed.  As we move toward “retail-to-go”, we want to remind you that the Dallas County order requiring masks in public places applies and everyone entering our building will be required to wear a mask.  Store associates working retail-to-go should arrive wearing their masks and ready to confirm they comply with the DSHS Guidance on the attached memorandum.  We are ready to support our retailers who are participating in retail-to-go, but need to make sure we do it safely and in accordance with local government orders.  We have confirmed that we will support retail-to-go from 12-6 daily from the Westin front drive.  If your store/restaurant needs to offer the service beyond these times, please let us know.  So that we may promote this service through our social media channels, please confirm via eMail at afreed@trademarkproperty.com if you plan to participate.

Signing will be in place directing guests to the Westin drive for pick up orders.

Governor Greg Abbott announced Friday that retail stores will be allowed to sell items curbside beginning this Friday, April 24.  “Retail-to-go” was one of three executive orders the governor issued on Friday.  Galleria Dallas’ management team is working on a plan to support our retailers who want to take advantage of this new order.  Beginning this Friday, retailers who want to offer retail-to-go will be able to do so from the Westin front drive under the following restrictions:

  • Only retail employees will be able to enter the building.  Entry is through a security check point just inside the shopping center through the Westin lobby.  Everyone will have to show ID.  During this time, there is an exception to employee parking and employees should park on the front surface lot.  Retail garages are currently chained off.
  • Customers will not be allowed to enter the building.  They must remain in their vehicles.
  • Retail employees entering the building will have to acknowledge that they’ve read and are complying with the DSHS Guidance for Employers and Employees of Re-Opened Retail Services.  A copy of that Guidance Memorandum can be found here.
  • Retail employees will be allowed to enter their stores, retrieve merchandise and carry it to customer vehicles in the Westin front drive.  The merchandise can be placed in the back seat or trunk of customer vehicles.  A Dallas Police Officer or Mall Security Officer will be positioned at the drive to make sure customers remain in their vehicles.
  • The shopping center will place signs on the front of the property alerting customers to the retail-to-go pick up location. 
  • Stores, such as department stores and restaurants, with exterior doors can establish their own pick up location.  If you elect to do this, please let us know (via eMail) so we can help promote your business.  You will have to use your own doors and follow your own protocols.  All mall doors will remain locked.
  • If you’d like to participate in retail-to-go, PLEASE LET US KNOW by responding to afreed@trademarkproperty.com. 
  • Hours for retail-to-go will be 12-6 daily.
  • If there’s anything else we can do to help your store successfully implement retail-to-go, please let us know.

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SUNDAY, APRIL 19, 2020 5:00PM

Galleria Dallas Retailers,

Governor Greg Abbott announced Friday that retail stores will be allowed to sell items curbside beginning this Friday, April 24.  “Retail-to-go” was one of three executive orders the governor issued on Friday.  Galleria Dallas’ management team is working on a plan to support our retailers who want to take advantage of this new order.  Beginning this Friday, retailers who want to offer retail-to-go will be able to do so from the Westin front drive under the following restrictions:

  • Only retail employees will be able to enter the building.  Entry is through a security check point just inside the shopping center through the Westin lobby.  Everyone will have to show ID.  During this time, there is an exception to employee parking and employees should park on the front surface lot.  Retail garages are currently chained off.
  • Customers will not be allowed to enter the building.  They must remain in their vehicles.
  • Retail employees entering the building will have to acknowledge that they’ve read and are complying with the DSHS Guidance for Employers and Employees of Re-Opened Retail Services.  A copy of that Guidance Memorandum is attached.
  • Retail employees will be allowed to enter their stores, retrieve merchandise and carry it to customer vehicles in the Westin front drive.  The merchandise can be placed in the back seat or trunk of customer vehicles.  A Dallas Police Officer or Mall Security Officer will be positioned at the drive to make sure customers remain in their vehicles.
  • The shopping center will place signs on the front of the property alerting customers to the retail-to-go pick up location.
  • Stores, such as department stores and restaurants, with exterior doors can establish their own pick up location.  If you elect to do this, please let us know (via eMail – afreed@trademarkproperty.com) so we can help promote your business.  You will have to use your own doors and follow your own protocols.  All mall doors will remain locked.
  • If you’d like to participate in retail-to-go, PLEASE LET US KNOW by emailing afreed@trademarkproperty.com
  • Hours for retail-to-go are still being coordinated, but will probably be 12-5 or 12-6 daily.
  • If there’s anything else we can do to help your store successfully implement retail-to-go, please let us know.

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THURSDAY, APRIL 9, 2020 11:45am

Dear Galleria Dallas Retailers,

Now more than ever we can appreciate just how small the world truly is, and the importance of coming together to protect our community in times of great need.  If you haven’t been following Galleria Dallas on social media, you may have missed all of the great things we are doing to support our community and lend a hand.  In addition to supporting several local non-profits, we are also supporting our front line heroes with a billboard on the Tollway which reads, “Our Heroes Wear Scrubs”.  We are also projecting gobos on the sides of the Westin Hotel which say “We ❤ Dallas”.  We’ll soon support our local ABC affiliate’s white ribbon initiative by wrapping the Parkway trees in white bows, and also converting the Westin gobos to white ribbons.  Galleria Dallas is also working to establish a blood drive – one of the things our local leaders identify as the greatest community need right now.  Stay tuned for more details on that.  ShowTime Saturday has moved to online performances so our guests with children have a resource for quality children’s programming, to be enjoyed safely from the comfort of their homes.

It’s hard to navigate the unknown, but as we continue to understand COVID-19 and how we can “flatten the curve”, it’s obvious it will be a few weeks before we are able to re-enter the building and welcome guests.  We’re anxious to share a date with you and continue to monitor guidance from health and government authorities.  It’s pretty safe to assume it will be sometime in May, at the earliest.  Continue to watch your eMail and galleriadallas.com/employees for more details.  Until then, if you need access to the building, send us an eMail and we’ll make arrangements for you to enter your store.  Parking is only available on the surface lot at the front of the building and access is through the Westin lobby.  Access is available from 9a-5p Monday through Friday.  Anyone entering the building will have to show ID.

In my walk through the building today, I noticed many stores still have all of their lights on.  If your lights are controlled by a centralized system in your home office, you can notify them to turn off the lights.

We hope that you and your family stay healthy.  If you need us for any reason, please contact us via eMail.  Like you, we are working remotely and aren’t near our desk phones.

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WEDNESDAY, MARCH 25, 2020 3:50pm

Dear Galleria Dallas Retailers,

The health and well-being of our retailer family is important to us, so I hope this message finds you well.  I also hope you are observing orders from the government authority where you live and are sheltering at home with family and/or loved ones.

There are still more questions than answers revolving around the COVID-19 crisis facing our world today.  Many of you are reaching out to me with questions and I wanted to share what I know.

  • A frequently asked question is if there’s access to the building.  The answer is yes and no.  We do want to comply with County Judge Jenkins’ order to shelter in place except for “essential” business.  If you have essential business requiring you to access your Premises, we will allow access to the building.  For security reasons, the doors are locked.  We do have an officer stationed at the Level 1 Westin entry from 9a – 5p daily.  If you have a need to get into the building which meets the definition of essential, please let us know (see next bullet) so we can arrange access to the building.  If the request doesn’t meet the definition of essential, we will not be able to allow access.
  • If you need to reach me, or any member of my team, the best way to reach us right now is via eMail.  My eMail address is afreed@trademarkproperty.com.  I’d love to hear from you, even if you just want to say hello.
  • Do you have FedEx or UPS deliveries in the next few days?  We would appreciate it if you notified the carrier and let them know you are not available to accept the delivery.  I have a contact for FedEx – Joe at 903.216.9883 – just let him know you are a Galleria Dallas retailer.  He’ll ask if you want the delivery held, redirected or returned.  I do not have a contact with UPS.  I have also tried to reach the post office, but have not been able to get a contact name to redirect mail.  You can do this online at www.usps.gov if you are expecting important documents via regular mail.
  • The most frequent question I am receiving is when will we reopen.  Right now, I just don’t know.  We are complying with Judge Jenkins’ orders through April 3.  In a recent press conference he indicated he planned to extend that order.  We’ll continue to monitor and send any information we know.  If you are establishing your own planned opening date, please send that to me.  We can’t wait until we get back to business as our “new” usual and see all of you again.  I miss seeing your friendly faces and sharing a neighborly wave.

Regards,

Angie Freed
General Manager

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FRIDAY, MARCH 20, 2020 4:00PM

Dear Galleria Dallas Retailer Partners,

As the coronavirus pandemic evolves, to comply with the need to limit public gatherings and promote self-distancing, Galleria Dallas will temporarily close, effective immediately. Galleria Dallas ownership and management made this decision pursuant to federal, state and local public health guidelines.

We love this city and its people.  They have made Galleria Dallas what it is today – a place for people to gather, to celebrate, to simply enjoy all the benefits this amazing region has to offer.  Therefore, we don’t make this decision lightly. It is important to the management and ownership of Galleria Dallas that we serve as community leaders in helping our nation quell the spread of this pervasive virus. Ultimately, it’s up to each and every one of us to BE the solution, together.

Retailers and restaurants with their own exterior shopping center entrance have the option to remain open.  The Grill on the Alley and Grand Lux are open for takeout orders.  Nordstrom will continue curb-side pick-up from their Level 1 Green Garage entry.  Customers can continue to shop from many of our retailers through their online portals.

Because we know families count on us, we hope to share resources on our website and social media channels to help our neighbors weather this difficult time.  We are working with non-profit organizations in our neighborhood and have compiled a preliminary list of places equipped to help our families get through the challenges which face us. This list will be posted on our website and updated frequently.

Regarding this temporary closure, we will continue to evaluate the situation and will announce a reopening date as soon as it is safe to do so.  If you have any questions, please contact afreed@trademarkproperty.com.  In the meantime, follow us on our Facebook and Instagram pages for updates and helpful tips on how to make the best of things.  We know these are challenging times, and we thank you for your patience and support.  We look forward to the day when we can all celebrate a return to ‘Dallas as usual,’ and be the proud Texans we have always been.  Until then, stay safe…

 

Regards,

Angie Freed
General Manager

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FRIDAY, MARCH 13, 2020 5:00PM

Dear Galleria Dallas Retailers,

Many of you undoubtedly watched Dallas County Judge Clay Jenkins’ press conference last night announcing a local public health emergency with more cases of Coronavirus confirmed in Dallas County.  This announcement further restricted community gatherings of more than 500 people from now through March 20.  Judge Jenkins’ statement specifically excluded shopping centers, office buildings, grocery stores and even movie theaters from the restriction.  These building types do not put people in close proximity and there is room for separation between guests.  We are listening to CDC and WHO briefings which currently have the same guidance.  We recognize that this situation is fluid and subject to change.

We are issuing the following statement via Facebook and eBlasts to customers today.  We wanted to share it with you so you have the most up to date communication as we share it with customers.

The health and wellbeing of our guests is our top priority and we’re committed to following CDC, WHO and local officials’ guidelines regarding COVID-19 precautions in our building.  Our shopping center is open and welcoming guests, but it’s not business as usual.  We’re going above and beyond and taking the following steps to offer a heightened standard of cleanliness:

  • We’ve added additional janitorial staff ABOVE our already generous staffing to wipe down handrails, door pulls, escalator handrails, elevator buttons, restrooms and other touch points every day.  We’re deep cleaning the building every night.
  • We’d love it if you valet with us, but please know we’ll wipe down all touch points in your vehicle.  If you prefer not to have our staff do this, we invite you to self park.
  • Our restroom commodes, sinks and some soap dispensers are hands free.  Speaking of the soap dispensers, please use them.  Clean hands make the world a healthier place.
  • Areas of our building where guests come in close contact have been closed – including the Play Place on Level 3.  We’ve also canceled weekly Showtime Saturday performances (until further notice) and the Easter Bunny’s appearance.
  • Hand sanitizers are available throughout the building.  Help yourself to a squirt.  It smells nice too!
  • All wheel chairs and strollers are wiped down with sanitizer after each use.
  • Our skating center has implemented its own stepped up protocols which also include additional cleaning and sanitizing.
  • Signing reminding our guests to wash their hands has been added to our restrooms.
  • We love all of our guests equally, but ask that if you feel ill or are experiencing unusual symptoms, please don’t enter our building.

This is an unprecedented time in our country.  Let’s be thoughtful.  Together we can all stay healthy and happy.

Regards,

Angie Freed, CRX, CMD, CSM
General Manager

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WEDNESDAY, MARCH 11, 2020 9:00AM

Dear Galleria Dallas Retailers,

Only a month ago, the COVID -19 outbreak was a story barely affecting the United States.  Now it is clearly on the radar and dealing with it has changed every day.  Trustworthy sources of information are critical as the situation evolves.  We are monitoring information from the Centers for Disease Control and Prevention, as well as local health authorities.

Regardless of the source, all recommendations for preventing the spread of COVID-19 revolve around personal hygiene and contingency planning materials.  Hopefully by now you’ve discussed your store’s plan with your home office.

As previously reported to you in the March newsletter, Galleria Dallas does have a Pandemic Plan and began implementing it a few weeks ago.  I want to share this plan with you and make sure we’re a communicating with regularity as the plan evolves.

We’ve added janitorial staff to continuously wipe down handrails, door pulls, benches, counters, restrooms and any other surface where people congregate.  Our Play Place will now be closed twice daily, at 2p and 6p, so that our teams can wipe down each play element, benches and walls.  Restrooms will also get more attention and frequent sanitizing.  Hand sanitizer dispensers are available throughout the building.

We will soon add friendly reminders in all restrooms for guests to wash their hands.  We’re implementing a “no hand shake” policy in the management office.  We have been in contact with our restoration vendor in the event we have to close the building and completely sanitize every surface.  They are ready and able to assist.

We have one simple objective that guides us:  keeping you, your employees and our guests safe.  This has been at the center of our conversation every step of the way.  We will continue to monitor the situation and share any updates with you.  If you have any questions or would like to discuss your store’s plan, please feel free to contact me at 972.702.7112 or afreed@trademarkproperty.com.

 

Regards,

Angie Freed, CRX, CMD, CSM
General Manager

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SATURDAY, JANUARY 11, 2020 9:30AM

Parts of North Texas are under a Winter Weather Advisory, with wet snow, dusting and flurries possible. We are monitoring the National Weather Service’s Advisory. As of right now, we will be operating regular hours.

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FRIDAY, JANUARY 10, 2020 12:00PM

With possible storms headed toward Dallas this afternoon, please make sure to have a shelter in place plan established for your employees. Galleria Dallas does not recommend evacuating the building, but sheltering in place in the rear corridors and to stay away from windows and skylights. We will sound the audibles in the shopping center should tornado sirens be activated.

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THURSDAY, JANUARY 9, 2020

We are aware of the weather forecast for severe thunderstorms and are monitoring conditions. Please continue to check this web page for further updates.

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SATURDAY, MAY 18, 2019 12:30PM

Galleria Dallas employees are advised to be weather aware and be prepared to shelter in place today. They should stay away from windows and skylights. We are watching the weather and will sound the audibles in the building if tornado sirens are activated.


WEDNESDAY, APRIL 17, 2019 5:50PM

The National Weather Service’s Storm Prediction Center now forecasts storms for the North Texas area late tonight.  Wind and hail continue to be the most likely threats.  The current forecast has storms moving through our area after the shopping center closes (after 10p) into overnight hours.  As always, this is a forecast and is subject to change.  Please continue to be weather aware and know your plan.


 TUESDAY, JANUARY 16, 2018 7:30AM

The shopping center will be open regular hours today.


 MONDAY, JANUARY 15, 2018 5:30PM

The Winter Weather Advisory continues for North Texas. The time of impact has been delayed until 10 PM or later, according to the National Weather Service. Please continue to check back for updates, including tomorrow morning prior to the shopping center opening.

 


 

MONDAY, JANUARY 15, 2018 9:30 AM

There is a Winter Weather Advisory for North Texas which includes the forecast for freezing precipitation later this evening. We are monitoring the National Weather Service’s Advisory and will let you know if this weather event will impact shopping center operations today.  As of right now, we will be operating regular hours.

 


 THURSDAY, JANUARY 11, 2018 9:30 AM

Today’s weather forecast calls for a slight chance of snow flurry with possible dusting on grassy areas with temperatures beginning to drop around 2:00 PM CST.

At present, there are no plans to close the shopping center early today however we are monitoring the weather and will provide an update if conditions change.