Altar’d State – Assistant Manager

EOE   Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description Position overview:

To lead and support Brand Ambassador by directing activities required to achieve all store goals, including best of class guest service, sales objectives, operating expenses, loss prevention, and merchandising presentation while driving both employee and guest engagement.  Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.

Primary responsibilities/accountabilities:

  • Directs guest service efforts that are consistent with Altar’d State standards; coaches employees on guest interactions to increase transactions and capture guest opportunities
  • Ensures attainment of sales, payroll and inventory shortage goals
  • Understands and is accountable for controlling payroll hours
  • Directs merchandise presentation, restocking and recovery to maximize productivity
  • Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards
  • Maintains clean store environment

Revenue generation:

  • Develops business strategy and maximizes opportunities to generate additional store volume
  • Achieves quantifiable performances (net sales, DPT, UPT, payroll, shortage)
  • Creates staffing matrix and controls payroll expenses
  • Analyzes business reports regularly to identify problems and/or areas of opportunity

People development:

  • Fosters a guest-focused team environment, driving volume and anticipating guest needs
  • Achieves excellent guest service by role-modeling company service standards
  • Adheres to Human Resources standards
  • Proactively provides timely feedback to employees, rewarding and recognizing to drive retention
  • Holds self and employees accountable for achievement of financial results and statistical standards
  • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
  • Empowers and involves employees in decision-making processes
  • Receives feedback and fosters dialog around solutions
  • Develops employees through an individualized approach by matching talent with tasks and delegating and challenging
  • Fosters team commitment through support, relationship building, and recognizing individual contributions
  • Leads by managing through change and adversity

Store operations:

  • Controls workflow through successful planning and delegation
  • Execution of task directives within designated timeframes
  • Schedules and staffs store appropriately
  • Completes opening/closing procedures
  • Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets
  • Maintains a safe work environment and reports any potential hazards
  • Maintains the store’s organization, appearance, and cleanliness
  • Participates and assists in the preparation for the stores’ inventory
  • Conducts store walk-throughs with team, communicating successes/opportunities in key store areas
  • Recommends ideas to improve standards and processes

Technical expertise:

  • Demonstrates a desire and ability to be learner responsible and navigates the Altar’d State computer systems
  • Performs register transactions quickly and efficiently
  • Processes transactions accurately; able to handle cash and provide change without error
  • Operates phone, answering calls with an appropriate greeting

Brand integrity:

  • Understands and can clearly articulate the Company’s brand positioning, including the uniqueness of concept, current marketing and promotional initiatives, outreach events, in-store events and ministries.
  • Operates with the highest levels of personal integrity and business confidentiality.
  • Represents the brand by adhering to appropriate standards of dress and grooming.
  • Participates and attends all store meetings.

Position requirements:

  • Ability to function as a role model, ensuring that the guest remains the top priority
  • Capacity to grow and develop within the company
  • Ability to organize, delegate, prioritize, meet deadlines, and follow-up on all store activities
  • Proven ability to respectfully challenge and motivate the team
  • Knowledge of visual standards and techniques, and ability to implement and substitute within company guidelines
  • Demonstration of strong verbal and written communication skills
  • Ability to forecast and analyze business trends and manage payroll expense in order to maximize store performance

Educational requirements and experience:

  • Associates degree preferred
  • One year assistant manager or supervisor experience in the retail industry with proven results



Full-Time/Part-Time Full-Time
Position Assistant Store Manager
Division Altar’d State
Exempt/Non-Exempt Exempt
Location 134 Galleria Dallas
About the Organization Altar’d State currently operates 60+ fashion boutiques in the southeast region of the US with plans for continued store growth. We strive to provide a unique shopping experience for our guests by offering beautiful on trend apparel, inspiring gifts, unique accessories and connections with our associates that leave our guests feeling inspired, beautiful and empowered. As a faith based company, we are passionate and deeply committed to being a give back company that stands out for good in our local and global communities. We work to do our part to change the world, the lives of our guests and the lives of our associates for the better. Altar’d State is headquartered in Knoxville, TN under the direction of Aaron Walters and Brian Mason.
This position is currently accepting applications.