Teavana – Team Member

The team member’s primary responsibility is to guide customers through the full Teavana journey and educate them about the world of tea.


  • Supports store sales growth through delivering personal and team sales goals, upselling, and suggestive selling to customers based on their needs
  • Follows the Enhanced Sales Process, fully executing each step to ensure each customer experiences the Tea Journey that meets their needs as defined by the customer type
  • Responsible for providing a positive customer service experience and sampling
  • Follows Teavana operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
  • Provides quality beverages, consistently for all customers by adhering to all recipe standards and provides samples according to recipe specification
  • Responsible for keeping beverage station cleaned, stocked and organized at all times
  • Reports any supply needs to Operations Team Lead. Assists in maintaining visual displays per standards and reports discrepancies to the Visual Team Lead
  • Maintains, rotates, dates, and organizes back stock according to plan
  • Ensures proper handling of damaged and defective merchandise, completes re-tickets of back stock, under stock and over stock
  • Ensures proper storage and organization of all stock at all times and reports any issues to Operations Team Lead
  • Maintains visual integrity and brand image of Teavana promotions by ensuring store cleanliness and restocking product per the visual merchandising guidelines


  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Ability to sell and increase sales in a retail environment
  • Meet store operating policies and standards, including providing quality beverages, cash handling and store safety and security
  • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
  • Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency
  • Ability to communicate effectively under pressure
  • Ability to receive feedback and coaching
  • Ability to build relationships and work as part of a team
  • Ability to learn quickly
  • Ability to create a positive work environment

To apply please visit the Teavana website.

Select “Galleria Dallas” from the location drop down menu, click on your desired position then click the”Apply On-line” link.