Teavana – Retail Assistant Store Manager

Teavana is seeking for an Assistant Store Manager that will lead training, sales and customer service experience while managing the store in partnership with the General Manager.  They will support the store team by fostering a positive work environment and modeling the Teavana sales process.

Responsibilities: 

  • Ensures sales are delivered to plan and payroll budget is maintained
  • Facilitates and manages the general operations of the store
  • Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from General Manager
  • Consistently reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement
  • Leads by example and follows the Enhanced Sales Process, fully executing each step to ensure each customer experiences the Tea Journey that meets their needs as defined by the customer type
  • Observes, coaches and provides feedback to partners to improve customer experience and sales results
  • Supports the recruitment, retention and development of a diverse range of talent
  • Ensures all new hires are properly trained. Records and monitors training progress of new hires ensuring training check lists and all tests are completed
  • Provides in the moment coaching to reward good behavior and to redirect when needed
  • Provides feedback to General Manager for performance appraisals and evaluations
  • Helps prepare weekly schedules to ensure proper floor coverage
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicates them to the General Manager
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition
  • Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
  • Engages in conversation with customers to understand their needs in order to create a positive experience
  • Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the team leads to achieve sales and operational goals. Communicates ideas to the General Manager for broader areas of improvement
  • Monitors, maintains and follows Teavana policies and procedures, including proper cash handing policies and procedures

Requirements: 

  • Progressively responsible retail experience (2 years)
  • Customer service experience in a retail or restaurant environment  (1 year)
  • Experience leading and coaching teams (1 – 2 year)
  • Experience selling (commission based sales or small box specialty preferred)
  • Experience training others
  • High School Diploma/GED
  • Maintain regular and consistent attendance and punctuality
  • Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays
  • Demonstrated ability to sell and increase sales in a retail environment
  • Ability to create a positive work environment
  • Ability to demonstrate excellent customer service
  • Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency
  • Ability to communicate effectively under pressure
  • Ability to lead teams and effectively delegate
  • Ability to listen to feedback and take constructive action toward improvement
  • Demonstrates ability to follow up on assigned tasks
  • Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts

To apply please visit the Teavana website.

Select “Galleria Dallas” from the location drop down menu, click on your desired position then click the”Apply On-line” link.